Privacy policy

PRIVACY POLICY

Northwest Gears respects your privacy and is committed to protecting your personal information.

Information We Collect

When you visit our website, place an order, contact us, or create an account, we may collect information such as:

• Your name
• Email address
• Telephone number
• Billing and shipping information
• Order and transaction information
• Account and customer support information
• Device, browser, IP address, and website activity
• Marketing preferences

Payment information is processed securely by our payment service providers. Northwest Gears does not directly store complete payment card details.

How We Use Your Information

We may use your personal information to:

• Process and deliver orders
• Process payments and refunds
• Create and manage customer accounts
• Provide customer support
• Prevent fraud and unauthorized transactions
• Improve our website, products, and services
• Send order, account, and service-related communications
• Send marketing communications where permitted
• Comply with applicable legal obligations

Sharing of Information

We may share necessary information with trusted service providers that assist us with:

• Payment processing
• Order fulfillment and shipping
• Website hosting
• Customer support
• Analytics
• Advertising and marketing
• Fraud prevention
• Legal and regulatory compliance

These service providers may only use personal information as necessary to perform their services.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember customer preferences, analyze website performance, prevent fraud, and provide relevant advertising.

You can control certain cookies through your browser settings. Disabling cookies may affect the functionality of the website.

Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

You may still receive necessary communications relating to your orders, account, payments, or customer support requests.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, and meet applicable legal requirements.

Your Privacy Rights

Depending on your location, you may have the right to request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of certain information
• Restriction of certain processing
• Withdrawal of consent
• A copy of certain information
• Opt-out from certain marketing or data-sharing activities

To submit a privacy request, contact contact@northwestgears.com. We may need to verify your identity before processing the request.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Policy Updates

We may update this Privacy Policy periodically. The updated version will be published on this website with a revised effective date.

Contact

For privacy-related questions or requests:

Email: contact@northwestgears.com
Phone: +1 (727) 351-6173