Refund policy
RETURN AND REFUND POLICY
At Northwest Gears, we want you to be satisfied with your purchase.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
• Unused, unworn, and in its original condition
• Returned with all original tags and packaging
• Accompanied by proof of purchase
To start a return, contact us at contact@northwestgears.com. Please do not send any item back before receiving return instructions from our support team.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is caused by an error on our part.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at contact@northwestgears.com with your order number and clear photos of the item.
After reviewing the issue, we may provide a replacement, store credit, or refund.
Order Cancellations
You may request to cancel your order before it has been fulfilled.
Once an order has been processed or shipped, it can no longer be canceled and must follow the standard return procedure.
Non-Returnable Items
The following items may not be returned:
• Gift cards
• Personalized or custom-made products
• Items marked as final sale
• Items that have been worn, washed, damaged, or altered after delivery
• Items that cannot be returned for hygiene reasons
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
If you have not received an approved refund after this period, contact us at contact@northwestgears.com.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order after the return has been approved.
Contact
Email: contact@northwestgears.com
Phone: +1 (727) 351-6173