Shipping policy
SHIPPING POLICY
Northwest Gears ships orders to the destinations available during checkout.
Order Processing
Orders are processed after payment and order verification have been completed.
Processing times may vary during weekends, holidays, product launches, promotional periods, or periods of unusually high order volume.
Shipping Estimates
Available shipping methods and estimated delivery times are displayed during checkout where applicable.
Delivery estimates are not guaranteed and may be affected by:
• Carrier delays
• Customs processing
• Weather conditions
• Incorrect or incomplete delivery information
• Public holidays
• Events outside our reasonable control
Tracking Information
When tracking is available, you will receive tracking information by email after your order has been shipped.
Tracking information may take additional time to update after it has been created.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Contact contact@northwestgears.com immediately if you notice an address error.
We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
International Orders
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Lost or Delayed Packages
If your tracking information shows no movement for an extended period or your order appears to be lost, contact us at contact@northwestgears.com.
We will review the shipment with the applicable carrier or fulfillment provider.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it:
• Check the delivery address
• Check with household members or neighbors
• Check around the delivery location
• Contact the shipping carrier
You should then contact us if the package remains missing.
Returned Packages
Orders returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect may require an additional shipping fee before being resent.
Order Changes and Cancellations
Order changes or cancellations may be requested before fulfillment. Once an order has been fulfilled or shipped, it cannot be canceled.
Contact
Email: contact@northwestgears.com
Phone: +1 (727) 351-6173